Admin/Opt-Outs

Opt-Out Management

Manage and review all agents who have opted out of communications. Stay CAN-SPAM and TCPA compliant.

⚖️ Compliance Notes

  • • CAN-SPAM: Opt-out requests for email must be honored within 10 business days.
  • • TCPA: SMS opt-outs (STOP) must be honored immediately and permanently unless new consent is given.
  • • Re-subscribing: Only re-subscribe agents who have explicitly provided new written or verbal consent.
  • • Record keeping: Opt-out records are kept for compliance auditing. Deletion removes the record entirely.

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