GMB Inbound Call Script
Product-specific scripts for every loan type — built on the Mentalist framework.
Pacific Rate NMLS #329956 — Empowered by NEXA Lending NMLS #1660690
📊 DSCR Loan
Qualify on rental income — no tax returns, no W-2s
"Hi, this is Tony with Pacific Rate — thanks for calling. What caught your attention?"
Simple, confident. Lets them reveal their intent — you get intel before you say anything.
Pro Tip for DSCR Loan
DSCR callers are analytical — lead with the math. If the rent covers the payment, you close. Don't oversell, just confirm the numbers work.
🧠 Universal Mentalist Rules (Every Call)
- ✓Don't talk too much — let them explain their situation fully.
- ✓Silence after a question is power — don't fill the gap.
- ✓Repeat their exact words back — "So what I'm hearing is…"
- ✓GMB leads are already interested, already searching — your job is to make moving forward easy.
- ✓Always guide — never push. The close should feel like their idea.
